So today I logged on to see what was going on.
First the self-service portal said ‘Bounce Analysis’.
Ok that sounds good. They’ll be analysing why the fault wasn’t fixed first time and sort it out.
About 5 o clock I checked again.
‘No fault found – contacting customer with options’
I’m looking forward to finding out what these options are.
So far, almost a week in, I am no closer to having this resolved.
I phoned o2 and they say if it has an attempted repair 3 times they will replace the device. This will be a refurbished device which I’m not adverse to but I want one in the pristine condition I have kept mine.
Incidentally the o2 ‘guru’ said that a refurbished device is allowed one defect!