On Tuesday February 5th I took my phone back to the o2 store.
Service was great and they said my phone would be away a maximum of 4 days. Wow.
It was sent to Anovo. A quick search on the web started to fill me with a bit of fear but the service seemed to be great.
The tracking system was brilliant. The next day I saw my phone allocated to an engineer. Go through various stages and then finally, repair complete, sending back to customer.
Fantastic. It would be available the very next day.